Agreement and Permitted Use
These Terms of Service apply to store access, accounts, communications, and purchases. Use the service lawfully, keep account credentials secure, and provide current, accurate checkout and delivery information.
Catalog, Availability, and Orders
We present product images, descriptions, availability, and specifications in good faith. We may correct an error, reasonably limit quantity, reject suspected fraud, or cancel an order, returning any amount properly due.
USD Payment and Legal Taxes
Prices and payment processing use USD. Card details appear in the Payment Policy. Taxes are collected as required by applicable law rather than under a blanket tax-free promise.
Delivery and Post-Purchase Rights
We serve U.S. addresses, include free standard shipping on all U.S. orders, prepare an order in 1–2 business days, and estimate 4–6 business days for transit, with tracking after dispatch. A cancellation before shipment may be requested. After dispatch, the 30-day no-reason return and exchange process applies with merchant-paid return shipping; an approved credit generally posts in a 5–10 business day period after issuance.
Content, Conduct, and Legal Limits
Applicable intellectual-property law protects store content. Malicious interference, unlawful scraping, impersonation, security circumvention, and rights violations are not permitted. To the fullest lawful extent, services are provided as available and liability may be limited, but mandatory consumer protections remain intact.
Applicable Law and Revisions
Applicable U.S. federal law and the law associated with the merchant location below govern, without displacing nonwaivable consumer rights. A revised version may be published when needed.
How to Reach the Merchant
Business and store: burtsbees
Email for customer care: support@burtsbeire.shop
Telephone: (504) 251-5031
Company location and default return destination: 1063 Howard Ave, New Orleans, LA 70113, US
The service desk is open Monday to Friday, 9:00 AM–5:00 PM in local store time (America/Los_Angeles).