The answers below provide a quick guide; the linked full policies supply the governing detail.
What does this catalog focus on?
The live selection covers lip balms, lip treatments, and lip color, face care and cleansing, body care, hand and foot care, baby and mama care, oral care, and seasonal gifts and sets; the product listing controls item-specific use, care, and safety details.
Is delivery available outside the U.S.?
No. We deliver only within the United States, and free standard shipping is included for every accepted U.S. order.
What is the expected delivery schedule?
Order preparation takes 1–2 business days, followed by an estimated 4–6 business days in standard carrier transit.
How can I follow the parcel?
A tracking number is sent after each order is dispatched.
What return option is available after arrival?
Eligible merchandise has a 30-day no-reason return and exchange period beginning on delivery.
Is the return label my expense?
No. The merchant pays return shipping for no-reason requests and for damaged, defective, wrong, or incomplete shipments through a prepaid label.
Are any discretionary returns excluded?
Custom-made goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded, without limiting remedies for quality problems.
How quickly is an approved credit posted?
We issue it to the original payment method; allow 5–10 business days after issuance for posting.
May I stop an order before dispatch?
A cancellation may be requested before shipment. Once shipped, the Refund Policy governs.
Which currency and cards are supported?
Checkout uses USD and may accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover as displayed.
How are taxes handled?
Taxes are collected as required by applicable law; the store does not make a blanket tax-exemption promise.
How to Reach the Merchant
Business and store: burtsbees
Email for customer care: support@burtsbeire.shop
Telephone: (504) 251-5031
Company location and default return destination: 1063 Howard Ave, New Orleans, LA 70113, US
The service desk is open Monday to Friday, 9:00 AM–5:00 PM in local store time (America/Los_Angeles).