Currency and Checkout
The checkout, displayed prices, and order totals are denominated and processed in USD unless an explicit checkout notice says otherwise.
About Credit/Debit Card
Eligible cards may be accepted through Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the methods displayed by the secure checkout and the customer’s issuer.
Authorization and Data Security
The payment provider can request authorization when an order is submitted. The customer must be entitled to use the chosen method and provide accurate information; an unsuccessful or unverifiable payment can delay or cancel the purchase. Shopify and the applicable processors handle card data through their security controls, and full card numbers should never be emailed.
Tax, Cancellation, and Credits
Taxes are collected as required by applicable law. Before shipment, cancellation can be requested. A refund that is approved goes back to the original payment method and usually appears within 5–10 business days after issuance, subject to the card provider’s timing.
How to Reach the Merchant
Business and store: burtsbees
Email for customer care: support@burtsbeire.shop
Telephone: (504) 251-5031
Company location and default return destination: 1063 Howard Ave, New Orleans, LA 70113, US
The service desk is open Monday to Friday, 9:00 AM–5:00 PM in local store time (America/Los_Angeles).