Your 30-Day Choice
Eligible purchases include a 30-day no-reason return and exchange option measured from delivery. A customer may choose a refund or an exchange without having to justify a change of mind.
Merchant-Paid Return Delivery
Begin by contacting customer care. Once the request is accepted, we issue a prepaid return shipping label. We cover that label for a change-of-mind return and for every quality-issue case, including merchandise that arrives damaged, defective, incorrect, or incomplete.
Condition and Limited Exclusions
For a no-reason request, include the original packaging, supplied parts, and purchase evidence when reasonably possible. Custom-made goods, clearance items or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive items are excluded from discretionary returns. Those exclusions never reduce a customer’s remedies for damage, defect, wrong shipment, or a missing item.
Exchange and Refund Completion
We coordinate an approved replacement after reviewing the return. For a refund, we credit the original payment method after receipt and inspection; allow 5–10 business days after issuance for the financial institution to post it.
Cancellation Timing
A cancellation request may be made before shipment. Once a parcel has shipped, this Refund Policy supplies the applicable return or exchange process.
How to Reach the Merchant
Business and store: burtsbees
Email for customer care: support@burtsbeire.shop
Telephone: (504) 251-5031
Company location and default return destination: 1063 Howard Ave, New Orleans, LA 70113, US
The service desk is open Monday to Friday, 9:00 AM–5:00 PM in local store time (America/Los_Angeles).